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In case you have technical issues with the Software, which cannot be fixed by Hacking Firm Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to


Subject to the laws of England and Wales and to this Refund Policy conditions, you have 14 days for a “cooling-off period”.

You may be eligible to receive a full refund within 14 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.


You are required to send your refund request to Hacking Firm Billing Department at We do not accept refund requests made via Live Chat or by telephone. The refund decision shall be made up to three business days. In case of the refund issuance please note that per each transaction 9% will be deducted from the refunded amount as fees charged by banks and payment processing companies.


In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us.

Account’s reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s). Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you. Our reinstatement fee currently set at $25 (US Dollars).


Updated: Jan 04 2023 16:01:37

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